Privacy Policy

Privacy Policy

  1. Overview
    • We respect the privacy of all our customers who use the website to purchase tickets online. We are committed to all users to protect their personal information provided during the online sign up and transaction processes.
    • By accessing and using the website, you will be deemed to agree to this Privacy Policy.
    • This Privacy Policy is based on the Information Privacy Principles in the Privacy Act 1993.
  2. Variation
    • We reserve the right to vary this Privacy Policy at any time. Any variation will be effective immediately upon posting of the amended Privacy Policy on the website. By continuing to access and use the website, you agree to be bound by the amended Privacy Policy.
  3. How information is collected by us
    • We collect personal information from you, including information about your:
      1. name;
      2. contact information;
      3. location;
      4. computer or network;
      5. interactions with us;
      6. billing or purchase information; and
      7. any preferences you tell us about.
  1. Use of information collected by us:
    • We collect your personal information in order to:
      1. ensure that the Tickets you purchase are delivered to you;
      2. contact you where we consider necessary in relation to your purchase, including to advise you of any changes/cancellations that may occur and those which we have been made aware of;
      3. help diagnose problems with our server and to administer our website;
      4. provide you with further information about the website and other websites or services offered by or third parties, which we consider may be of interest to you. Personal financial information, such as credit card details, are collected for credit card transactions for identity verification and billing purposes; and
      5. improve our business processes, such as our security, speed and information systems. We may also use such information to do internal research on your demographics, interests and behaviour to better serve you and other users.
    • At any time, we may disclose any and all information that we collect from you where we believe disclosure is appropriate to comply with law, to protect the rights, property or safety of us, our users or others, or to satisfy legal processes or governmental requests.
    • We will not disclose your personal information in any way, other than in accordance with this Privacy Policy or the Privacy Act 1993.
  2. Optional Information
    • If you choose not to provide us with the personal information required, we will be unable to issue tickets to you.
  3. Security of information collected
    • We keep your information safe by storing it in encrypted secure files, and only allowing certain staff access to it.
    • All of our staff who have access to your personal information will maintain strict confidence of such information at all times.
    • We keep your information for 6 months, at which point we securely destroy it by taking reasonable steps to erase or de-identify personal information.
  4. Access and correction
    • Under the Privacy Act 1993, you have the right to seek access to information which we hold about you and to correct that information if it is incorrect.
    • If you would like to ask for a copy of your information, or to have it corrected, please contact us at [email protected].
  5. Secure online transactions
    • For purchases through the website, we process your credit card details securely over the internet using a PCI accredited internet payment security system. As well as our SSL encryption on the website and a secure browser at your end, we endeavour to take all measures to ensure that your credit card and anonymity are protected when you purchase from us online.
  6. Cookies
    • Cookies are pieces of information that a website transfers to your computer’s hard disk for record keeping purposes. Most web browsers are set to accept Cookies. We use Cookies to deliver content specific to your interests, to save your password so you do not have to re enter it each time you visit the website and for other purposes relating to your transactions on the website. We also use Cookies for tracking the statistics of the website to allow us to better understand our users and to improve the functionality and layout of the website. If you do not wish to receive any Cookies, you may set your browser to either prompt or refuse Cookies. Please note that rejecting Cookies will disable your browser from purchasing tickets from the website.
close icon